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Anti Spam Policy
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Anti Spam Policy
Cosmodex™ does not condone nor support Spam (Unsolicited Commercial Email)
because we realize it wastes everyone's time and resources. Further, as the
practice of Spam grows, the value of email as a communications medium will be
diminished. So, we do not allow our Members to send email to people who have not
requested it and to people with whom they do not already have an existing
relationship. For any Member to do so is a violation of our agreement and can
result in account termination.
We do not allow our customers to send newsletters to people who have not
requested them. We require that our customers use specific tools to make sure no
one is signed up to a newsletter against their wishes. Removal links are always
added to the bottom of every outgoing message. In addition, we encourage
customers to personalize their communication with information that indicates
they have an existing relationship with their customers. We take every Spam
report seriously. Each incident of reported Spam is considered in the context of
the customer's entire behavior using our service.
What happens when one of our customers is accused of spamming?
1. When we receive a complaint of Spam, we immediately review our customer's
account and check to see if that customer has received an inordinate number of
such complaints.
2. If, after reviewing complaints, we find the customer's mailing
list questionable, we will restrict access to our services until the customer
has faxed us a signed letter stating that they are in compliance with our email
policies and are not sending Spam. An authorized representative of the
customer's company must sign this before their use of our service is reinstated.
3. Finally, if a customer violates this agreement or refuses to sign it, we will
refuse to do business with them.
Why don't you just cut off any customer who gets a Spam complaint?
To do so would be unfair to our customer and compromise legitimate email
communications. There are a number of possible scenarios where a customer might
be accused of spamming. The complaint could come from a disgruntled employee,
dissatisfied customer or competitor wishing to interfere with the customer's
business or from someone who forgot they signed up for a newsletter or another
opt-in mail-list.
So we have to judge each case on its individual basis. We wouldn't be
serving our customers if we were to refuse business from anyone based on a
single report of inappropriate behavior.
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© 2004 Cosmodex. All Rights Reserved. Patent Pending Process.
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